These Terms and Conditions shall be governed and constructed in accordance with the laws of England.
Your contract is made with Totalcourses. Bookings must be accompanied by full payment unless you have an agreed invoicing arrangement with Totalcourses.
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Full payment of course fees and charges is required by individual candidates prior to the course date.
Payment of fees and charges for in-company training courses is required 14 days before the first day of training.
A receipt will be issued upon completion of the course. Totalcourses reserves the right to withhold Certificates until full payment has been cleared.
Cancellations must be made in writing.
The full course fee is charged for cancellations received less than 14 days before the course start date.A doctors note should be provided for absent due to illness.If the trainer is not notified on the day a full payment will be taken.All reasons or agreement should be documented and verbal conversation cannot be refered to.(Email and letters)
For illness another course will be available
Substitutions will be accepted provided they meet the criteria and are provided within seven days of the course start date.
Time keeping and joining instructions:
Good time keeping throughout the course is essential. Full joining instructions will be issued to all candidates.
In the case of “in-company” training, these instructions will be issued via the employer. In such cases, it is the responsibility of the employer to ensure that the candidate is fully briefed and made aware of these instructions, and all course requirements, before attending the course.
Candidates must attend and complete all aspects of the course to qualify for certification. The full cost of the course will be charged for candidates who arrive late or are absent from all or any part of the course. Failure to meet this attendance requirement will result in being disqualified from taking any exam.
In the case of illness we are able to transfer candidates on to another course provided that we receive a medical certificate. A full refund of fees and charges will be made if notification of illness supported by a medical certificate is made more than 14 days before the commencement of the course.
If candidates have any needs to enable full participation in the training then Totalcourses must be advised at least 14 days prior to commencement of training. There would be additional costs incurred for specialist equipment or personnel and Totalcourses undertakes to notify the candidate of such costs prior to the commencement of the training.
Candidates must be 16 or over before comencement of the course.
In the case of “in-company” training, it is the responsibility of the employer to select suitable persons to become first aiders in the workplace. This will depend on a number of factors including:
Reliability, disposition and communication skills
Aptitude and ability to cope with stressful and physically demanding emergency procedures
Normal work duties should be such that individuals can be made available immediately and rapidly to attend to an emergency
Candidates unable to meet the above requirements or failing to meet the pre set assessment criteria for the course, will not be awarded a certificate.
All candidates that wish to do a requalification should provide evidence of on going training and certificate for any exmption ….
In the case of “in-company” training it is the employer’s responsibility to ensure that all candidates on a Refresher Course hold proof of a current First Aid at Work certificate which is valid for the duration of the refresher course being attended. It is the responsibility of the employer to provide a copy of the certificate at the time of booking. The full course fee will still be charged in relation to any candidate whose certificate expires prior to or during the course.
Limitation of liability:
Except in respect of death or personal injury caused by the negligence of Totalcourses, Totalcourses shall not be liable by reason of any representation (unless fraudulent) or implied warranty condition or other term, or any duty at common law or under the express terms of this agreement, for any loss of profit or any indirect special or consequential loss, cost expenses or other claims for compensation. The entire liability of Totalcourses to you under or in connection with this agreement and the provision of the training shall not exceed the sum of the contract value.
Totalcourses shall not be liable to the candidate or be deemed in breach of contract by reason of any delay or failure to perform any of Totalcourses obligations in relation to a training course if this was due to any cause beyond the reasonable control of Totalcourses.
Candidates should be competent in:Swim 100m continuously on front and back,Swim underwater for more than 10m,Tread water for at least 30sec